Ongoing support
A dependable team after launch.
Keep your website and communications useful, current and looked after as your school changes.
A useful, joined-up service
Ongoing support designed around your school.
A launch is the beginning of the relationship. Our support gives school teams a practical route for updates, improvements and advice, whether you need a small change or a considered next step.
Support and portal access
Go Schools Portal access is optional and priced separately from maintenance. Portal access and maintenance charges are confirmed in your quote; portal information and pricing are available on request.
What we can help with
From the first idea
to the finished thing.
We work with your team, your audience and the reality of school life.
Maintenance and advice that fits your team’s capacity
Support can be arranged without portal access
Keep the website useful as school life changes
Policies are revised, colleagues join, events are added and families need current information. Keeping a school website useful takes regular attention as well as technical care. We discuss the balance between work your team will manage and the changes you want us to help with, so the support arrangement fits how the school operates.
A request might be a small content update, a layout issue or advice about a new section. A larger change may need its own brief. Agreeing that distinction helps everyone understand what belongs in routine support and what needs a separate estimate, rather than treating every request as though it has the same scope.
A clear route from request to review
A useful request explains the page affected, the change needed and any relevant deadline, with approved wording or files attached. We can then discuss the work and clarify anything missing. Schools and trusts can identify the colleagues who are authorised to request and approve changes, giving the support relationship a practical structure.
Email remains a support route. The optional Go Schools Portal adds a shared place for request references, replies, files and progress, and the connector plugin can provide a route from your own WordPress site. Portal access is a separately priced bolt-on; schools can have maintenance without it. We confirm charges and inclusions in the quote.
The practical detail
A useful brief.
A clear scope.
We’ll agree what your project or support package includes before the work starts.
Content changes
Get help with policies, staff information, school news and other website updates.
Technical maintenance
Discuss software updates, security checks and performance improvements within your package.
Training and guidance
Agree the training and advice that will help colleagues manage the website.
A clear support route
Contact our team by email or add the optional portal to keep requests and conversations together.
Selected work
Made for real
school communities.
See how these services come together in our work with schools and trusts.
Mulberry School for Girls
Website design, photography, prospectuses and marketing materials for the founding school of the Mulberry Schools Trust.
Explore the work for Mulberry School for Girls
Mulberry Wood Wharf
Website, branding, signage and marketing materials for a primary school within the Mulberry Schools Trust.
Explore the work for Mulberry Wood Wharf
Mulberry Academy London Dock
Website design, branding, prospectuses and advertising for Mulberry Academy London Dock.
Explore the work for Mulberry Academy London DockHow it works
A clear path
through your project.
We agree the stages, responsibilities and review points around your brief.
Agree the support arrangement
Discuss the website, your team’s capacity and the work you need help with. Confirm included tasks, exclusions, contacts, costs and any response arrangements.
Send a clear request
Provide the page address, approved content, relevant files and the date that matters. Use the agreed email route or add the optional portal service.
Review and keep moving
Clarify the work, review the change and raise the next priority when needed. Larger improvements can be scoped separately from routine maintenance.
Before you start
Good questions.
Practical answers.
Every school brief is different. These are useful starting points for our first conversation.
Can we arrange maintenance without buying portal access?
Yes. Maintenance and portal access are separate services. Your school can have an agreed maintenance package and contact us through the established support route without adding the portal.
What does a package include?
We agree the scope around your website and needs. Discuss content updates, technical maintenance, advice and training, along with any exclusions and response arrangements. The quote or agreement sets out the actual inclusions; the services listed here are topics to discuss rather than a universal package promise.
How should we flag a time-sensitive change?
Include the date and reason in the request and use the agreed contact route. We will discuss what is needed and what is possible within the support arrangement. Do not assume a published turnaround or out-of-hours service unless it has been agreed.
Let’s make a start